Purchasing a custom-made dental appliance from Vida Smiles is not like purchasing an off-the-shelf product from a retailer. As with any company that creates a truly custom-made product we can never recoup the amount of work we put into your appliance. We are happy to always work with our customers and will try our best to meet your expectations. We put our hearts into making quality dental products and aren’t satisfied until you are.
Due to the hygienic nature, custom-made dental appliances are non- refundable, but we do make every attempt to ensure that you are satisfied with your experience with Vida Smiles. In the event you receive your completed custom-made device and the device does not fit, you are eligible to retake your impression scan one (1) time and Vida Smiles will remake a new device at no charge. The original non-fitting device must be returned back and cannot show any signs of wear or damage. In the event you decide to cancel your order at least 24 hours before your scan visit, you will be fully refunded. Refunds are not valid after the impression scan visit.
Is your new appliance not fitting exactly the way you like? No worries, we are happy to make FREE adjustments to your appliance within the 30 day warranty timeframe. Just contact our customer support by email at support@vidasmilecare.com to discuss how we can make it right. Vida Smile’s 30 day warranty covers, any adjustments, breaks, cracks, fractures, or denture tooth loss at no cost to you. However, Dental Lab Direct will not remake, repair or replace your appliance due to any of the following: loss, discoloration, normal wear, neglect, hypersensitive issues or abuse.
To return your product, Send to:
Vida Smiles LLC
10526 W. Cermak Rd Suite.205 D
Westchester, || 60154
You will be responsible for paying for your shipping costs for returning your item. If you are returning a more expensive item, you may consider using a trackable shipping service or purchasing shipping insurance. Be sure to create a packing slip click here and include your name, order number and the reason for the return.
© 2024 Vida Smiles
Designed by DESIGNIX LLC
© 2024 Vida Smiles Designed by DESIGNIX LLC
